Privacy Policy

To be successful, every business needs a holistic approach to data privacy -- it reduces the risk of threats from both internal and external sources and keeps those risks manageable. This policy sets out what Infiniti Business Solutions ("IBS", "we", "us") collects through this website, how it is used, and the commitments IBS makes to protect it.

The purpose of this Privacy Policy is to explain, in clear terms, what information is collected from visitors, enquirers and clients who use this website, why it is collected, and how it is protected. It sets the standards and framework IBS follows for the usage and protection of confidential data, and it communicates our commitment to data protection principles.

IBS collects information you choose to share with us -- most commonly through the contact form, the chatbot, or a quote/enquiry request. This typically includes your name, company name, phone number, email address, the service you're enquiring about, your project requirement, and (where you choose to share it) an indicative budget and timeline.

If you engage IBS for a project, we also hold the information needed to deliver that project -- brand assets, content, credentials you provide for integration work, and similar project data -- for as long as the engagement and any agreed retention period requires.

If you join an IBS mailing list, your address is added to our email database with the assurance that it is never sold, rented, loaned, traded, or leased to anyone.

Cookies are used to recognize visitors on return visits and to understand how the website is used. You can configure your browser to accept, reject, or notify you about cookies. Disabling cookies may affect some of the website's functionality.

This website may link to or embed external services (for example, video hosting or social platforms). We encourage you to review the privacy policies of any such service. IBS is not responsible for the data practices of websites it does not operate.

IBS may update this Privacy Policy as our services, technology, or applicable law evolve. Material changes will be reflected on this page with an updated revision. Questions about any change can be directed to IBS using the contact details below.

This section governs how data is handled internally across IBS's operations, to keep it protected and accurate at every stage -- from the moment it's collected through to the point it's no longer needed.

The objective of this Data Privacy / Confidentiality Policy is to set the standards and framework for the use and protection of confidential data related to IBS, its clients, and its website visitors. It is evidence of IBS's commitment to data protection principles, and its main goal is to protect and secure all data IBS consumes, manages, and stores -- both data-at-rest and data-in-transit -- in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act).

This policy's scope covers website visitors, enquirers, clients, suppliers, external consultants, partners, contractors, and any other party whose data IBS processes in the course of its business.

This policy is set in line with India's Digital Personal Data Protection Act, 2023, which governs "personal data" -- any data about an identifiable natural person, including a name, phone number, email address, identification number, or other identifier that can be linked to a specific individual.

This Privacy Policy covers all data held across IBS's infrastructure, including on-premise systems, remote servers, and cloud services, and is intended to keep that data secure whether it is being stored or transmitted.

This policy is put into practice through concrete procedures. IBS's IT function is responsible for implementing and maintaining those procedures, and for keeping an inventory of where sensitive company and client data is stored.

This inventory covers, at minimum:

• Lead and client records -- name, company, contact details, service requirement, and project communications, held in IBS's CRM and project tools.
• Website analytics and usage data collected through this site.
• Client project data -- brand assets, content, credentials, and deliverables -- held for the duration of an engagement.
• Unstructured data residing on company equipment, remote servers, and email accounts.
• Who has view or edit access to each category of data, and how long it is retained.

IBS follows a data life cycle -- a standard process that covers data from the point it's created, through storage and active use, to its eventual archiving or deletion once it's no longer needed.

IBS identifies and assesses risks and threats that could affect the data it holds, and takes the steps it considers necessary to protect that data's confidentiality.

Company and client data is backed up so it remains accessible in the event of a system failure or other emergency.

Data is only accessible to authorized personnel, and a record of who has access is maintained. This includes how data is securely stored and moved, whether on IBS's own systems or in external cloud environments.

IBS takes reasonable technical measures to prevent unauthorized access to data -- guarding against both external threats and internal misuse. These measures typically include encryption, antivirus and anti-ransomware protection, perimeter security, and access management controls.

IBS reviews its data practices on an ongoing basis to understand how data moves through the business and to respond to any risks or anomalies. This also supports compliance with applicable data protection law.

Data collected from website visitors, enquirers, and clients is treated with the following commitments:

• Data is processed within its legal and agreed boundaries.
• Data is protected against unauthorized or unlawful access, internal or external.
• Data is not shared informally or kept longer than necessary.
• Data is not transferred to any party or jurisdiction without adequate data protection safeguards.
• Data is not shared with third parties beyond what is necessary to deliver the service, except where legally required (for example, a legitimate request from law enforcement).
• Where practical, individuals are informed how their data will be used and who has access to it.

Any internal non-compliance with this policy is addressed through IBS's internal processes, up to and including disciplinary or legal action where warranted.

Where a genuine operational constraint prevents full compliance with this policy in a specific situation, any exception must be approved in writing by IBS management.

IBS reserves the right to change these terms at any time by posting the change on this site. Continued use of the site after a change is posted means you accept the policy as modified. You agree to use this site only for lawful purposes, in a way that does not infringe, restrict, or inhibit any other visitor's use of it.

This site and its content -- including names, images, and logos relating to IBS -- are provided "as is", without warranty of any kind, express or implied. IBS is not liable for any damages, including indirect or consequential damages, arising from use of, or inability to use, this site.

IBS does not warrant that this site will be uninterrupted, error-free, or free of viruses or bugs.

Commercial use or publication of any material on this site is prohibited without IBS's prior written authorization. Nothing here grants any license to use that material.

Material may be copied for personal use only if the copyright and source notice are retained, no modifications are made, and it is copied in full. Some material on this site is published with permission from third-party copyright owners; rights to that material remain with those owners.

IBS is not responsible for the content of external sites it links to, and a link does not imply endorsement of that site or its content.

Anything you submit to a public area of this site is treated as non-confidential, non-proprietary information. These terms are governed by the laws of India. If you do not accept them in full, please discontinue use of this site.